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Privacy Policy

Privacy Policy

Who we are

We’re Iris Content, LLC, a partnership registered in the State of Wisconsin with our home office located on Wisconsin’s Capitol Square at 7 N Pinckney, Suite 300, Madison, WI 53703, U.S.A. We provide online written content, online content and marketing strategy, seo and keyword research, website design, hosting and website maintenance services. You can reach us at info @ IrisContent.com or by phone at (920) 363 – 4747. Our website address is https://IrisContent.com. Diane Trim is our registered agent and Data Protection Officer. She’ll be the one who will answer the phone and the email.

We provide this privacy statement explaining our online information practices, so that you can decide whether and how to interact us, our site and our services. We may release your information when we deem it appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also review our Terms of Use section that governs the use and the users of the Site. By using our site, you consent to our privacy policy.

What personal data we collect and why we collect it

Our site collects data from users and site visitors. Some visitors might give us some personal data, like names and email addresses for newsletter optin forms or in exchange for a free report or white paper. If you enter into a transaction with us, we’ll need other personal data, too, so we can work on your project. That information will be about your business, your project, your account preferences and transactional data like purchase information. Depending on the project, we may request temporary access to systems needed to complete the work. We do not store any financial information on site.

Comments

We encourage our visitors to leave comments on our blog. We think that discussion is healthy and we welcome interaction. When visitors leave comments, we collect the data in the comments form and visitors’ IP addresses as well. Unfortunately, comment spam is a thing, so our system uses the visitors’ IP addresses to filter out humans from spam bots. We also use the Gravatar service to assist with comment functionality. Once we approve your comment, the Gravatar system pulls in your profile picture and it will become public alongside your comment. Feel free to read more about Gravatar and its privacy policy.

Media

We accept media uploads from our clients only. Please make sure that these files don’t include EXIF GPS location data because people can locate you through this kind of data. It’s the kind of data that digital cameras include whenever a person takes a photo, so it’s a good idea to remove geotagged metadata from your photos before uploading images online, not just here, but anywhere.

Contact forms

Iris Content uses contact forms and other forms on this site. Our email optin lists are permission and subscription based. If subscribers no longer want to receive emails, they can opt out of the list at any time. By default, WordPress does not include a contact form. If you use a contact form plugin, use this subsection to note what personal data is captured when someone submits a contact form, and how long you keep it. For example, you may note that you keep contact form submissions for a certain period for customer service purposes, but you do not use the information submitted through them for marketing purposes.

Cookies

If you leave a comment on our site, you might choose to save your name, email and other information so that next time you visit and comment, you don’t have to fill out the form again. It’s for your convenience so you don’t have to fill out the form again. The cookies in the comment form last for a year, unless you clear out your browser’s cookies yourself.

If you’re a client and you have a user account, we’ll set up a temporary cookie to determine if your browser is set to accept cookies. It’s a test cookie. It contains no personal data and is thrown away when you close the browser session.

As our client, when you login, we’ll set up cookies to save your login information and display choices. Login information lasts for two days, screen options last for a year, unless you clear your browser cookies yourself. If you click the Remember Me box, the system will remember you for two weeks. If you log out, the login cookies will be discarded.

Embedded content from other websites

We might embed content like videos, images, articles or functionality from other sites on our pages. The embedded content behaves just like it would if you viewed it on the other website. The embedded content might collect data about you. It could use cookies, track your behavior or monitor your interaction with the embedded content, especially if you have an account on that other website and you’re logged in there.

Analytics

Iris Content uses Google Analytics to track our site’s performance. You can visit their Privacy & Terms policy to learn more. Google offers users the option to browse with privacy, so visitors to our site can opt out of analytics tracking, if they wish.

We use MonsterInsights to further analyze our site data. You can read their privacy policy to see what they do with your data. HubSpot tracks IP addresses for visitors on our site and they have a privacy policy, too.

Who we share your data with

To conduct our business, we use third-party providers like PayPal to process payments, MailChimp to send our bulk emails and a complex setup of Gravity Forms, Zapier and Freshbooks to invoice our clients in a portal we setup through Office WP.

We don’t sell your data. We help businesses connect with their customers. If that’s what you need, let us . We’re really good at this stuff.

How long we retain your data

If you leave a comment, it’ll be on our site for years to come. That’s how much we value you and your input. If you’d like to remove your comment, just do it through the Gravatar portal. Once you remove yourself, you’re out of our database. The metadata still hangs out in our database, but the comment goes away.

Those who sign up from our newsletters via MailChimp can unsubscribe at any time. Again, we’ll miss you, but it’s cool. There’s an unsubscribe link in any email you receive. Once you click unsubscribe, you’ll be removed from our database and we’ll be removed from your inbox.

If you’re our client, we intend to keep you for years, too. That’s how we are: friends for life. If it’s not working out, you can leave us, though. We’ll be sad to see you go, but clients can delete themselves from the client portal in the profile editor. Even though your portal will be closed, we’ll keep your client records for 10 years, because: taxes.

What rights you have over your data

If you have a client account or you have left comments on our site, you can send us a request for an exported file of the data we’ve collected about you, including any data you’ve supplied to us. You can also ask us to erase any of that data in our system. We can’t do that for data that we need for legal, security, administrative or tax purposes…sorry.

Where we send your data

Our web hosting service is Flywheel and our site’s dedicated server is in New York City. Flywheel protects our dedicated server by blocking malicious IP addresses before they reach our site. We still run the Akismet plugin on our site to filter out comment spam, but that’s it. Flywheel has a privacy policy that explains how they protect visitors. Flywheel has 30 nodes all over the world, courtesy of StackPath CDN. Those global nodes help our site load on your device or machine fast because the pages and images load from the nearest node or server. For more about the StackPath CDN and their security, data protection and safety, visit StackPath’s privacy policy.

Where we send your data

Our web hosting service is Flywheel and our site’s dedicated server is in New York City. Flywheel protects our dedicated server by blocking malicious IP addresses before they reach our site. We still run the Akismet plugin on our site to filter out comment spam, but that’s it. Learn more about Flywheel’s privacy policy here. Flywheel has 30 nodes all over the world, courtesy of StackPath CDN. Those global nodes help our site load on your device or machine fast because the pages and images load from the nearest node or server. For more about the StackPath CDN and their security, data protection and safety, visit StackPath’s privacy policy.

Additional information

Our clients use our site to place orders using secure, private client portals that we maintain using Flywheel’s client portal system for website maintenance and ordering and the SSL on our WordPress site to create client ordering and communication portals. The paid SSL Certificate on our site is through McAfee. An SSL certificate means that our website forms a secure connection between the site and the user. Data that flows back and forth between users and our site does so across the secure connection and is encrypted. The SSL certificate acts like a secret decoder ring that deciphers the data on either end so our site and its users can understand one another, but those who try to spy on the data can’t. SSL is a big deal because site owners want site users to feel safe and confident when they visit sites. Search engine algorithms reward sites who install SSL certificates, too. You can tell we have an SSL because we have an https:// in our URL, we have a lock in the address bar and our site displays the SSL certificate of trust in the footer. You can feel safe browsing on our site and sending us your data because we wouldn’t have it any other way. To learn more about SSL certificates and safe internet browsing, visit McAfee’s Your Online Security page and learn more about SSL certificates and how to protect yourself online (they’ll try to sell you their antivirus products, too).

How we protect your data

Other data we collect on our site we keep in WordPress’s password-protected database that’s kept behind our Flywheel host’s protected cloud server. Our company uses Google’s GSuite cloud business productivity tools to run our business. It has advanced security and encryption systems that lead the industry in data security. They have a privacy and security policy, too.

What data breach procedures we have in place

Iris Content stores all of its data in secure systems with redundant backups like Google’s GSuite for internal business systems, Flywheel for its website hosting and PayPal for payment processing. In the unlikely event of a data breach, Iris Content will first notify its clients. Then we will follow the FTC’s excellent plan for small businesses that experience data breaches. We will comply with all local, state and federal laws and law enforcement directives.

Source: Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Disputes

We are based in Madison, Wisconsin, and you are contracting to use our site. This Policy and all matters arising from your use of the site are governed by and will be construed according to the laws of Wisconsin, without regard to any choice of laws rules of any jurisdiction. The federal courts and state courts that have geographical jurisdiction over disputes arising at our office location in Wisconsin will be the only permissible venues for any and all disputes arising out of or in connection with this Policy or the Site and Service.

Arbitration

Notwithstanding anything that may be contrary within the “Disputes” provisions above, all matters, and all claims within a multi-claim matter, that are arbitrable, including all claims for monetary damages, shall be decided by a single arbitrator to be selected by us, who shall hold hearings in or near Madison, Wisconsin, under the rules of the American Arbitration Association.

Last Updated: October 18, 2018